Shipping policy

Shipping Policy

Shipping and Delivery

At MySoulMart, we are committed to delivering your orders promptly and efficiently and services to ensure high-quality products are delivered right to your doorstep.

Shipping Charges

Shipping charges are calculated based on the total weight of your order and the delivery location within India. The shipping cost will be displayed at checkout before you complete your purchase.

Shipping Time

Our products are custom-made and produced on demand. Please allow 3-5 business days for production time. Once your order is shipped, the estimated delivery time is:

  • Metro Cities: 3-5 business days
  • Non-Metro Cities and Remote Areas: 5-7 business days

Please note that delivery times may vary due to unforeseen circumstances such as weather conditions, strikes, or other logistical challenges.

Order Tracking

Once your order is shipped, you will receive an email with a tracking number and a link to track your order online. You can also track your order status through our website.

Returns and Exchanges

We strive to ensure your complete satisfaction with our products. However, if you receive a defective or incorrect item, please contact us within 7 days of receiving your order. To initiate a return or exchange, please email us at info.mysoulmart@gmail.com with your order number and a description of the issue.

Our return address is:

32/B Swami Vivekananda Road,
Barasat, Kolkata 700124,
West Bengal, India

Contact Information

For any queries or assistance regarding your order, please contact us at:

We appreciate your business and look forward to serving you. Thank you for shopping with MySoulMart!